Privacy Policy

This policy explains how Aping collects, uses, and stores information when you visit this website or use related products, including the public landing assistant and the trading console.

Who we are

Aping provides trading desk software: charts, an order management system, and agent workflows. Questions about this policy: [email protected].

Information we collect

• Usage data. Pages viewed, referring URL, browser type, and approximate location derived from IP address, collected to operate and improve the site.
• Landing chat. Public assistant messages and a guest session identifier stored in your browser. Do not send passwords, private keys, or other secrets in chat.
• Account data. If you open the console, we process the account details you provide there under that product's terms.
• Contact. Name, email, and message content if you write to us.
• Analytics. When Google Analytics 4 is enabled, we receive aggregated traffic metrics with IP anonymization.

How we use information

• Operate, secure, and debug the website and APIs.
• Provide public agent briefs, chart previews, and landing chat.
• Respond to support and product inquiries.
• Comply with law and enforce our terms.

Cookies and local storage

We use cookies and similar storage as described in the Cookie Policy. You can block cookies in your browser; some features may then be unavailable.

Sharing

We do not sell personal information. We may share data with infrastructure and analytics vendors who process it on our instructions, or when required by law. Market data shown on this site may come from third-party venues and data providers.

Retention

We keep logs and chat sessions only as long as needed to operate the product, investigate abuse, and meet legal obligations, then delete or anonymize them.

Your choices

Depending on where you live, you may request access, correction, or deletion of personal data we hold. Contact [email protected]. If you use the console, manage account data from that product.

Children

This site is not directed at children under 16. We do not knowingly collect their personal information.

Changes

We may update this policy. The date at the top is the latest revision. Continued use after a change means you accept the updated policy.